Terms and Conditions

Shipping

Shipping artwork is different than shipping other items.  Each piece is unique in size, type, weight and value and requires a custom made carton for each shipment.  Therefore, our rates may seem higher than shipping an ipod or box of sneakers.  

Some works available in our Shop are considered "oversize" with the shipping companies.  If applicable, additional packaging and oversize fees will be added at checkout.

All artwork (Giclee, Canvas, Print or Framed) will be shipped flat.  Unless specifically requested, we will not ship your order in a tube.  As custom framers, we know how frustrating it is to work with rolled artwork.  Orders shipped within the Continental U.S. are shipped FedEx ground unless otherwise specified or requested. Domestic Freight rates are automatically calculated  for each order.

International Shipments: All international shipments will be shipped freight, duty, and tax collect.  Please contact us for international shipping.

Copyright Notice

All Artwork images on this Website are protected by Copyright law and owned by the respective artist.  It is illegal to copy or use these images for any purpose without the express permission of Rimrock Art & Frame and/or the artist.

Availability

Giclee prints are not mass produced.  They are very time consuming prints to make.  Occasionally, we may be out of stock of a certain giclee print which would cause a delay in shipping your artwork.  If this occurs, don’t fret, we’ll stay in close contact with you to keep you informed.

Our Guarantee

Rimrock Art & Frame demands production of the highest quality. If any product fails to meet our customer’s standard for quality it may be returned for replacement within 30 days of purchase, in like-new condition.  If a satisfactory replacement cannot be produced the customer will receive a full refund, upon providing proof of purchase.  Shipping charges will not be refunded.

Privacy

We do not sell, lease, or rent our personally identifiable customer information to anyone outside our company. We use customer information for two general purposes: to fulfill your requests for our products and services, and to contact you about special offers and new products.

Although we do not sell, lease or rent personally identifiable information about our customers, Rimrock Art & Frame will not send personally identifiable information about you to other companies or people unless: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Rimrock Art & Frame to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist you or us.)

This privacy policy applies only to Rimrock Art & Frame websites. Users of these sites should be aware that through links they could be directed to other sites that we do not control. Rimrock Art & Frame has no control over the privacy policies or practices of any other site we may offer you a link to, and we are not responsible for the privacy practices or the content of those Web sites. Rimrock Art & Frame takes no responsibility for the products, services, policies or actions of third parties or the content of third party Web sites. In addition, we will not censor or edit the content of sites on the World Wide Web. We encourage you to be aware when you are leaving our site and to read the privacy policies of each Web site you visit.